This book is dedicated to the issues and complexities of industrial services supply chain management. It analyzes how the transition from products to services can be managed, and how supply chains can be adjusted to reflect this new status quo.
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The book begins with chapters examining product-service systems structures and servitization — the services infusion process. Next, it presents industrial services as marketing and operations strategy.
Which industrial product service system fits best? | Emerald Insight
The focus shifts to service delivery, and this chapter discusses how the actual operations take place. This is followed by an examination of the role of technology and how connected assets are utilized by product vendors in value-creation. The book analyzes the transition from ownership to subscriptions in the pricing decisions chapter. Then the value chain effects chapter offers an overview of the mechanisms through which industrial companies are shortening the distance to end-users and aim for a better position in the value chain.
Furthermore, some do not provide a holistic perspective on how to build, operate, or grow a profitable services business.
References on Service and Support
Unfortunately, there are only a handful that deal with service in product related or high-tech manufacturing business. Both of these books were written by my late father, Donald F. To those reading this blog, you are probably interested in learning more about recent publications.
Given my interest and experience in all things service related, I began to research and identify books published in the last years on the topic of service and support. What interested me most were those that provided a holistic or strategic perspective on service management as opposed to those that focused solely on one aspect, like customer service.
On top of this interest was to also find publications distributed by the commercial book trade which helped me to learn those publishers who are willing to invest in authors writing on the topic of service and support. While my research was not exhaustive by any stretch of the imagination, I was surprised to learn there are not many books published on this subject by the commercial trade. My view is that they are clearly missing a large and growing market opportunity.
A description of a few books that match my search criteria are found below:. By Timothy Baines and Howard Lightfoot.
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Made to Serve provides readers with a framework for determining the feasibility of adopting a services-led competitive strategy, along with strategies for designing and implementing the kinds of service offerings customers expect when they purchase technology. Article Purchase - Online Checkout. People also read Article.
Johannes Matschewsky et al. Published online: 31 May Christian Lerch et al. Research-Technology Management Volume 58, - Issue 5.
Table of contents
Published online: 23 Dec Wim Coreynen et al. Published online: 3 Aug Ali Ziaee Bigdeli et al. Published online: 16 Jun Marco Ardolino et al.
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